About Us
works here because we want to. We all enjoy our jobs, love the pets
we help and strive to achieve the optimum in pet care, quality of service
and value to our customers.
Company Bio
The Secret Garden opened in November of 2001 in a small 900 square foot shop
in Bridgewater.
Following 4 years of continuous growth, fueled by efficiency
improvements, hard work and significant learning, it became obvious
that we
needed to expand both the facility and the services offered. In February of 2006
we opened the boarding kennel in East Bridgewater and repeated the process of
efficiency improvements, hard work and very significant learning. In September
of 2008, we were able to process our total volume in the new location, so after
seven great years at 481 Bedford St., we closed the Bridgewater Shop and
consolidated all operations in East Bridgewater. We know the change was significant
for our thousands of customers, and we appreciate enormously their willingness to
follow us over to East Bridgewater.
At our 1040 Central Street location,we were able to enhance our service offerings.
In 2006 we added two skilled dog trainers working on site. .
In 2007 we added a "self wash" option for grooming and opened our "off leash play
area". In 2008 Day Care for dogs was opened by Stay and Play Day Care. We initiated
a significant upgrade to our kennel. We rebuilt the entire porch roof over the East
Wing of the kennel and compled the Small Dog Play
Room in 2008.
The Cat Room was rebuilt in 2009. We are reconfiguring the inside of the kennel and have compeleted
50% in 2010. We are scheduled to finish that job in 2011.
While the facility features are important, the most important aspect of our company
is our staff. All four members of our grooming team joined us in our Bridgewater shop
and are continuing to grow their pet handling skills their
quality of work and
their efficiency. All of these attributes have enabled us to hold the line on many
of our costs so that we groom labs today for the same $40 that we did in November of
2001. The difference is we do it faster and we think better.
Welcome to The Secret Garden, let us know how we can help!
Recent Milestones
Dog Fest 2010 saw a record crowd and another year of significant charitable
contributions to provide safety vests for police dogs. If you missed it, please
plan to attend in the fall of 2011.
Completed Kennels #1-10 with new stainless gates and block walls.
Completed installation of automatic security gate.
Completed initial setup of new website format, using ASP / Access Database
to replace the PHP and MySQL Database code of our original website.
This will enable customers to view the daily grooming schedule on line.